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The Vacancy

Job Description

To act as the first point of contact, handling inbound & outbound telephone calls & electronic communication from customers & contractors in relation to managed contract work orders.

Monitoring, triaging & actioning of Work orders in a prompt & efficient manner, ensuring accurate allocation of work orders & ensuring completion within agreed timescales.

All actions should be mirrored in the system notes so that anyone looking at the job is aware of recent actions.

Responsible for updating the client via weekly reports & occassionally conference calls when required.

Dealing with escalations & chases in a prompt & professional manner.

See work requests through from cradle to grave.

Work as part of a team to deliver excellent service to the Customer.

Joint responsibility of shared mailbox for the team as well as various checks & chasing outstanding jobs.

Be able to work on own as well as in a team.

Organise & prioritise work to maximise efficiency & achieve deadlines.

Communicate fluently and confidentiality with colleagues, customers & Management.

Ensure effective written & verbal communication of all critical operational issues where required.

Comply with other reasonable management instructions.

Must be able to work shifts from 08.30am - 5.00pm in office.

At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.

Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.

Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.

We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the City Facilities Management Group.