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We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, time management and attention to detail skills to join our existing Admin Team to support Treatment Rooms, District Nurses, Phlebotomy and Community Matrons within St Helens and Knowsley Hospital Trust. The post will be based at St Helens Hospital with a need to be flexible to work at different locations if needed. You will be working in a busy environment and closely with the remainder of the Admin Team. Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.

A flexible approach to day to day tasks is essential, in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

A Standard DBS is required for this post.

• Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.


• Provide an effective administrative service to support the team, including photocopying,data inputting and typing.


• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.


• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.


• Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures


• Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.


• To register patient referrals for the service on appropriate systems following theservice referral pathway.


• To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.


Our Vision is to deliver 5 Star Patient Care:

• CARE that is evidence based, high quality and compassionate


• ​​​​​​SAFETY that is of the highest standards


• COMMUNICATION that is open, inclusive and respectful


• SYSTEMS that are efficient, patient centred and reliable


• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

KEY DUTIES

• Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.


• Provide an effective administrative service to support the team, including photocopying,data inputting and typing.


• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.


• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.


• Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures


• Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.


• To register patient referrals for the service on appropriate systems following theservice referral pathway.


• To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.


• To work in a flexible manner when cover is required, to support and maintainservice delivery.


• Contribute to the processing of all incoming and outgoing mail.


• Participate in the provision of cover and Support and maintain service deliveryborough wideParticipate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights.


• Participate in patient and public involvement activities.


• Contribute towards service improvement initiatives to enhance quality of patientcare.


• Provide information and support to service users/carers as appropriate.


• Contribute to the continued improvement and quality of the AdministrationSupport Service.


• Recognise and respond appropriately to urgent and emergency situations.


• Report any concern regarding patient care to line manager

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Information Governance (IG): Employees must ensure they are familiar with and adhere to all Trust IG and IT Systems and Security Policies and Procedures and complete IG training on an annual basis.


• Code of Conduct: Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees.


• Equal Opportunities: Promote the concepts of equality of opportunity and managing diversity Trust wide.


• Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.


• Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy.


• Professional standards and performance review: Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.


• Service/Departmental standards: Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.


• Safeguarding: The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them

ADMINISTRATIVE RESPONSIBILITIES

• To undertake any other delegated duties as appropriate and commensurate with the post.


• Contribute to the ordering of stationery supplies and associated procedures.


• Contribute to the effective and efficient use of resources.


• To undertake any other delegated duties as appropriate and commensurate with the post.

TEACHING & TRAINING RESPONSIBILITIES

• Provide evidence to support development around the Trust Appraisal system or other competency profiles.


• Participate in regular supervision, engage in reflective practice and be committed to continued development.


• Develop own skills and knowledge and contribute to the development of others.

FINANCIAL RESPONSIBILITY

• All Trust staff will comply with financial processes and procedure

RESEARCH & AUDIT

• Participate in appropriate audit, quality assurance programmes and research as directed.