Jobsxl | Total Jobs Online

Summary

Grade: POL Reporting Line: People Transactional Services Manager Contract Type: FTC 12 months Location: Bolton

What to expect

Here at the Post Office, we’re steeped in tradition, but we’re going places.

As a Customer Services Co-ordinator you will join us on our journey and undertake a truly valuable and highly visible role working as part of the People team in the People Support Services (people shared services) team to provide first line People support to Post Office employees.

In this role you will be expected to provide an excellent customer experience to Post Office employees and deliver a range of People services such as answering employee queries processing new and changes to employment contracts, recruitment queries, expenses, structural changes, annual changes to benefits and onboarding candidates whilst using policies, processes, and knowledge- based articles to ensure consistency, accuracy and efficiency.

The principal accountability for this role is delivery of a high-quality service to meet the agreed Service Level Agreements and key performance indicators for PSC. Gain an understanding of the end-to-end processes, to respond to queries on a multitude of subjects and resolve the enquires from stakeholders across the organisation. Ensure all service measures are captured and service failures are logged and essentially build excellent working relationships with colleagues and stakeholders. Ensure that all control checks are delivered timely and accurately and maintaining an audit trail as directed. Understand and comply with all legal requirements and business policy and take ownership of all personal development and deliver agreed personal objectives. This positions title is contractually a Customer Service Coordinator.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 25 days annual leave that increases with tenure.


• Generous pension contribution


• Access to Benenden Healthcare


• Life assurance


• Income protection after 12 months service


• Full support from our employee assistance programme and access to our employee benefits platform


• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you’ll need to succeed

What you'll need to succeed?

Qualifications, Experience & Skills

• Trustworthy and professional and be able to operate in a highly confidential environment

• Good understanding of all People related policies and processes with good context of all People related matters for which enquiries or processing may be received

• Excellent Customer Service and organisational skills including the ability to plan and prioritise workloads

• Experience in using Microsoft Office packages e.g. Word, Excel, Outlook, Teams

• Good general computer skills on operational systems like Success Factors, Selenity, Oasis or other similar systems (training will be provided on Post Office specific systems)

• Excellent communication skills including verbal and written skills which will be necessary to communicate to employees using case management/e-mail

• Experience of delivering services to a wide range of customers and having to provide clear explanation

• Experience of delivering to demanding deadlines and experience of managing customer relationships.

• Numerate, ability to analyse data and offer solutions

• Knowledge of basic Continuous Improvement methodology

• Demonstrate and role model Post Office Ways of Working

• Flexible and adaptable with a 'can do' approach, Strong team player, highly motivated, demonstrates a positive mindset

• Focused with a strong desire to learn and grow.

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.