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We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and goods to where they need to be. To find out more watch our video.

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

What will you be doing?

We are looking for Credit controllers / Collecting Agents to join the Collections team in Shared Services. You will be actively chasing large volumes of customers, completing complex reconciliations, and liaising with internal and external stakeholders.

You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes and drive standardisation whilst upskilling team members to follow and continually consider improvements to processes.

The collections team are responsible for the collection of high value debt. Our collection team is operated on a rota basis therefore candidates should be flexible to work between the hours of 8am and 5pm.

What skills & experience will you’ll need to succeed?

• Great attention to detail and accuracy – delivering quality administrative outputs to prevent rework and compliance to the administration of internal processes.


• Excellent Excel skills - proficiency with data manipulation, filters, pivot tables, V-lookups and the ability to reference data from one workbook to another. You will also use excel to analyse complex data sets and produce reports.


• Confident communicator – you’ll be dealing with queries from external stakeholders and will monitor a shared inbox. You’ll need good written and verbal skills: concise, clear and articulate.


• Organisation and prioritisation – you will have to complete tasks within specified timeframes and be used to KPI’s and SLA’s.

• Credit Control experience


• Exceptional customer focus/engagement


• Proven administrative / analytical skills.


• Experience of delivering continuous improvement


• Excellent communication skills

What could help set you apart?

• Previous experience in Debt Collection


• Demonstrable experience of processing high volume activity


• Experience of delivering continuous improvement programmes


• Knowledge of Oracle eBusiness Suite experience


• Ability to resolve complex reconciliation queries.

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Role Title: Shared Services Administrator [Collections] Contract Type: Permanent Salary range: Band 6 Location: Square One | 4 Travis Street | Manchester M1 2NY

At Network rail we believe in development and training for our employees. We offer excellent benefits, including:

• Flexible and agile working patterns (e.g. hybrid working and compressed hours)


• A range of pension schemes


• Rail and underground season ticket subsidies up to 75%


• 28 days annual leave, plus bank holidays and volunteering days (5 days)


• 2 weeks paid reserve leave for our Armed Forces community


• Cycle to Work Scheme


• GymPass – Access to gyms across the UK


• Discounts on shopping, food, technology, and experience days

Closing date: 28/12/2023

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact: Hamidur.Rahman@networkrail.co.uk