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Lead and direct the administration of the service with a positive and fair approach. Provide administrative oversight of the Neuro teams referral and activity Coordinate a daily referral record of all referrals into service and monitor response times Plan and schedule activity for the service on a day-to-day Linking of investigation reports, X-rays, scans etc with case notes where applicable File correspondence sequentially Maintain an up-to-date appointments electronic diary and liaise with the multi- disciplinary team Arrange, where applicable, interviews with relatives, medical representatives, assessments, home visits and response to CYP in Opening, sorting and distributing incoming mail Maintain office filing system Act as a liaison for patients, clinicians, GPs and nursing staff, Medical Records and other agencies, both over the phone and face-to-face Liaise with Senior Managers and Clinical Leads regarding referrals and assessments. Type multi-disciplinary clinical team meetings and file appropriately Ensure case history notes are tracked on electronic systems to and from Medical Records. Take telephone messages and / or take messages from answer-phone Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.

Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons care Ensure all claims forms / time sheets are completed and sent within the allocated time limit. To attend meetings, training and briefing sessions appropriate to the role and take notes for feedback to the team. Take minutes at meetings Use the relevant computer systems. To be able to prioritise and manage own workload unsupervised.

Formal managerial supervision is provided on a monthly basis. To attend to the Trusts administration team meetings Effectively manage and supervise Administration staff within the CAMHS team in order to ensure the smooth running and expansion of the administrative department within this service, when required. Constantly evaluate the organisational performance of the team and implement any developmental needs including encouragement and support of further training. Create and achieve a balance in the Administration teams workload by delegating work and monitoring the situation on a daily basis Be responsible for conducting Personal Development Plans and yearly appraisals process within the secretariat as requested Organise the provision of temporary secretarial and / or clerical staff as and when necessary.

Provide cross cover to the community CAMHS teams as requested and when required Manage information systems including configuring and implementing PARIS in accordance with directives from the Service Lead To oversee the appointment booking system with the team, ensuring all appointments and client information is recorded on PARIS. To report any potential problems to the operational co-ordinator. To become involved in the administrative process for booking new patients To lead on the development of a data base for the recording of information in relation to referrals, response times, admission and discharge data, out of area placements. Take key responsibility for maintaining and inputting to the service data base and other IT systems for the production of accurate and timely information Work in collaboration with the Trusts Performance Team for providing and responding to requests for information Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address and alleviate potential complaints Responsibility for ensuring that staff records are recorded Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly followed Ensure visitors or callers to the service feel welcomed and are responded to in a timely manner, both in person or over the phone Any other duties commensurate with the post, as instructed by the operational coordinator.

Training Attend relevant training courses to update skills and personal Comply with Pennine Care NHS Foundation Trust Confidentiality Comply with Pennine Care NHS Foundation Trust Health and Safety Ensure mandatory training is up to This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process. General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior To be familiar with and comply with all Trust and departmental policies, procedures, protocols, and To be aware of and work towards the Trusts strategic