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An exciting opportunity has arisen for a motivated and enthusiastic individual to join our CAMHS Tameside Services to support the Admin Team.

If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you.

This is a permanent post, Monday – Friday 37.5hrs per week.

The post holder will work within the local CAMHS service and also within the community hubs where services are delivered from. They will have excellent communication and word processing skills. It is essential for the postholder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the service. The postholder must be able to work independently and as part of a team. The post holder must be adept at problem-solving techniques and possess exceptional decision-making abilities. The post holder will also be responsible for maintaining accurate data of the service activity and support the clinical work of the service via administration systems and processes. The role will involve liaison with children, young people, their families and members of the public via the telephone and face to face.

We are proud to provide high quality mental health services, both inpatient and in the community.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

We will offer a range of benefits and opportunities, including:
1. Generous annual leave entitlement for Agenda for Change.
2. Flexible working opportunities to support your work/life balance
3. Access to Continued Professional Development
4. Involvement in improvement and research activities
5. Health and Wellbeing activities and access to an excellent staff wellbeing service
6. Access to staff discounts across retail, leisure and travel

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

• Lead and direct the administration of the service with a positive and fair approach.


• Provide administrative oversight of the Neuro teams referral and activity


• Coordinate a daily referral record of all referrals into service and monitor response times


• Plan and schedule activity for the service on a day-to-day


• Linking of investigation reports, X-rays, scans etc with case notes where applicable


• File correspondence sequentially


• Maintain an up-to-date appointments electronic diary and liaise with the multi- disciplinary team


• Arrange, where applicable, interviews with relatives, medical representatives, assessments, home visits and response to CYP in


• Opening, sorting and distributing incoming mail


• Maintain office filing system


• Act as a liaison for patients, clinicians, GP’s and nursing staff, Medical Records and other agencies, both over the phone and face-to-face


• Liaise with Senior Managers and Clinical Leads regarding referrals and assessments.


• Type multi-disciplinary clinical team meetings and file appropriately


• Ensure case history notes are tracked on electronic systems to and from Medical Records.


• Take telephone messages and / or take messages from answer-phone


• Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.


• Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons’ care


• Ensure all claims forms / time sheets are completed and sent within the allocated time limit.


• To attend meetings, training and briefing sessions appropriate to the role and take notes for feedback to the team.


• Take minutes at meetings


• Use the relevant computer systems.


• To be able to prioritise and manage own workload unsupervised. Formal managerial supervision is provided on a monthly basis.


• To attend to the Trust’s administration team meetings


• Effectively manage and supervise Administration staff within the CAMHS team in order to ensure the smooth running and expansion of the administrative department within this service, when required.


• Constantly evaluate the organisational performance of the team and implement any developmental needs including encouragement and support of further training.


• Create and achieve a balance in the Administration team’s workload by delegating work and monitoring the situation on a daily basis


• Be responsible for conducting Personal Development Plans and yearly appraisals process within the secretariat as requested


• Organise the provision of temporary secretarial and / or clerical staff as and when necessary.


• Provide cross cover to the community CAMHS teams as requested and when required


• Manage information systems including configuring and implementing PARIS in accordance with directives from the Service Lead


• To oversee the appointment booking system with the team, ensuring all appointments and client information is recorded on PARIS. To report any potential problems to the operational co-ordinator. To become involved in the administrative process for booking new patients


• To lead on the development of a data base for the recording of information in relation to referrals, response times, admission and discharge data, out of area placements.


• Take key responsibility for maintaining and inputting to the service data base and other IT systems for the production of accurate and timely information


• Work in collaboration with the Trusts Performance Team for providing and responding to requests for information


• Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address and alleviate potential complaints


• Responsibility for ensuring that staff records are recorded


• Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly followed


• Ensure visitors or callers to the service feel welcomed and are responded to in a timely manner, both in person or over the phone


• Any other duties commensurate with the post, as instructed by the operational coordinator.

Training

• Attend relevant training courses to update skills and personal


• Comply with Pennine Care NHS Foundation Trust Confidentiality


• Comply with Pennine Care NHS Foundation Trust Health and Safety


• Ensure mandatory training is up to

This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

General Duties of all post holders

• To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior


• To be familiar with and comply with all Trust and departmental policies, procedures, protocols, and


• To be aware of and work towards the Trusts strategic