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Onboarding Administrator Locations: Bupa Place, Salford Quays Flexible / Hybrid working options negotiable Permanent, full-time position: 37.5hours Salary range: £21,400 – £24,500

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As the Onboarding Administrator you will provide on-boarding services including the issuing of the contract of employment and the completion of all pre-employment screening activities to support the successful recruitment of new employees joining Bupa or moving roles within the business.

What you'll do

• Ensure all activities are completed within agreed SLA’s and quality assurance standards


• Ensure all the relevant documentation has been received to progress the offer of employment through the relevant HR system


• Issue accurate and compliant contracts of employment


• Issue the appropriate documentation and links to the candidate


• Request the appropriate Screening package to be instigated


• Maintains regular oversight of the progress of the screening activity to conclusion


• Escalates if there are delays to the screening process using agreed escalation processes


• Establishes and maintains a strong relationship with the candidate to deliver an outstanding candidate experience


• Make the candidate aware of the customer journey and clearly articulate what is required of them


• Ensure that the candidate is kept informed of progress, maintaining regular contact with them via various communication channels

What you’ll bring:

• Previous administration experience in a volume transactional environment.


• Experience of working in a Customer Service Environment


• Excellent communication skills


• Strong stakeholder management


• Good organisational skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Onsite gyms or local discounts where no onsite gym available


• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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