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Cromwell Hospital, London – SW5 0TU

Permanent

Up to £29,000 plus fantastic benefits

Full-time – 37.5 hours (working 5 shifts between the hours of 7am to 8:30pm Monday to Friday and 8am to 2pm every third Saturday which will be paid as overtime)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

This is an important support role in the Outpatient Department at the Cromwell Hospital, you’ll play a key part in delivering exceptional standards of customer service and patient care. You’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.

Role Overview

As Patient Coordinator, you will be under the general guidance of the Front of House Manager and will be responsible for all activities on any Reception Desk in the outpatient department of the hospital. You will provide a link between Hospital, Patients, Consultants and other users and act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision which is “Every Patient is a VIP”.

What you’ll do:

• Work across all reception areas of Outpatients, including Main Reception, and be “the face of the hospital” for patient and visitors arriving in the department
• Ensure that all staff and patients are fully aware of hospital charges, processing payments and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures
• Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently
• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required
• Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks.
• Liaise regularly with the Front of House Manager and supervisory staff to review and implement procedures to improve the efficiency and effectiveness of the Reception Service
• Provision of advice to guide patients toward the most appropriate consultation appointment, nursing or medical department

What you’ll bring:

• Prior experience working in a similar customer facing Front of House role – preferably in the private healthcare sector
• Previous finance experience including invoicing, billings and processing receipts
• AMSPAR or equivalent Medical Secretarial qualification – desirable
• Good level of IT skills and proficiency using MS Office
• Strong organisational skills and attention to detail
• Proven experience of delivering face to face customer services to an exceptionally high standard from the private healthcare, high end retail or 5* luxury hotel sector
• Good communication skills including good written and spoken English
• Have a natural ability to empathise with patients and demonstrate genuine care

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you’ve been.

This is where you’re going.

This is what we have belief in.