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An exciting opportunity has arisen within the Evelina Medicine and Neonatology directorate for a permanent, full-time Band 4 Medical Secretary for the Paediatric Bladder team in order to help support secretarial and administrative tasks and to also help cross cover for the medical secretary team if needed. This is an exciting and challenging role in which the post holder would have an opportunity to make a positive impact on patient experience within the Trust.

The successful candidate will provide a wide range of administrative support to the multi-disciplinary clinical team. This will include answering patient queries via phone or email, completing clinic letters, liaising and building good relationships with the MDT management of referrals and supporting the management team with PTL validation.

The post holder will be be confident using computer systems, have excellent organisation and typing skills and be able to work efficiently, both within a team and independently. There must be a clear communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. They will have a mature attitude, excellent problem-solving abilities and attention to detail with a flexible, can-do attitude.

The role will involve working with sensitive information so the post holder will be expected to maintain the Trust’s standards and policies at all times. Previous NHS and secretarial experience is desired, but not essential.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guys, St Thomas', Evelina London Children's hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung , cancer and renal services as well as full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and as part of the King's Health Partners - we are one of England's eight academic health sciences centres, brining together world-class clinical service, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

• Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.


• Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.


• Take audio dictation following outpatient clinics and produce letters/reports in accordance to national and local timescales.


• Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.


• Prepare acknowledgement letters and draft responses as required.


• Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.


• Maintain and utilise department and Trust information systems and databases and ensure the accuracy of information held on the Patient Information Management System (PiMS).


• Use Trust administration systems to access patient information and clinical data.


• Receive and collate reports of investigations such as blood tests, x-rays and further medical opinions and ensure that all necessary reports are assembled before the next clinical appointment of patient.


• Check stocks of stationery in the department and order supplies as necessary.


• Provide support for projects as required.


• Act independently, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.


• Regularly review the service provided to patients to ensure that it is both appropriate and of the highest quality and to actively take part in initiatives designed to improve the service provided alongside the Service Manager.


• Provide support in respect to booking elective admissions and outpatient appointments.


• Oversee the sending and receiving of oximetry devices to the patients.


• Undertake any other duties commensurate to the grade required to ensure the smooth and efficient running of the office.