Jobsxl | Total Jobs Online

• To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.


• To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.


• To provide a comprehensive secretarial service to the service / department.


• Deal with correspondence on behalf of the admin manager when required.


• To process office stationery and procurement orders


• Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer or escalate to the admin manager, ensuring that no issue is inappropriately delayed in being actioned.


• Ensure good working relationships with all staff across the organisation and external agencies.


• • Supervise junior team members


• To undertake ongoing personal development through participation in appraisal and supervision, and participate in relevant training identified.


• Ensure compliance with local policies and maintain accurate records.

Confidentiality

The post holder must at all times maintain a complete confidentiality of the material and information that they handle. Any matters of a confidential nature, or in particular, information relating to diagnoses and treatment of patients and individual staff records must not, under any circumstances, be divulged or passed on to any unauthorised person or persons. The postholder must respect patient named confidentiality in keeping with “Caldicott principles”.

Code Of Conduct

North London Mental Health Partnership has a code of conduct for all non-registered staff in a direct care role. As an employee of the Partnership, you are expected to comply with this code at all times, and any breach of it whilst in practice will be investigated by the Trust.

Copies of the code of conduct can be obtained from the Human Resources Department and it is also available on the Camden and Islington NHS/Barnet Enfield and Harringay intranet.

• To operate a desktop PC, drafting and typing of letters, typing of assessments, report and any general correspondence as requested by the team.


• To organize monthly meetings as requested, including preparation of agendas, taking and transcribing minutes as required.


• Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration support dept.


• Collate accurate statistics and reports as and when required


• To ensure all data (e.g., patient data) is accurate and of high quality


• To have a working knowledge of the Data Protection Act, GDPR and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.