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This role is to support the Service Manager in the delivery of a range of ENT services. This will involve delivering against targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of clinicians and clinical teams within the department. This post would also assume the management of the inpatient and daycase lists in theatre. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations.

This role is accountable to the Service Manager. This post is one of two Assistant Service Manager roles in the department. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas, such as medical secretary procedures.

The key focus for the ENT Assistant Service Management will be to:

• Line management and training of junior administrative staff


• Manage ENT theatre lists ensuring full utilisation


• Oversee the PTL and manage performance


• Team meetings, 1:1s, PDRs


• Manage clinical and non-clinical team members leave and closely monitor clinic and procedural capacity


• Co-ordination and oversight of complex clinic scheduling management


• Day-to-day running of busy outpatient departments


• Deputising for the Service Manager where appropriate


• Responding to PALS queries and patient concerns


• Data quality monitoring, analysis and performance reporting


• Participation in service improvement and development


• RTT pathway validation


• Supporting a wide network of clinicians and other healthcare professionals

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Please see the attached job description/person specification for more information about the roles and responsibilities for this role.