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IT Service Technician

Our client is a global leader in the IT / Technology sector and they are looking for an IT Service Technician to provide technical to support to their clients. This is a field-based role, so a driving licence is an essential requirement. Our client offers a salary of £28,000 and a company car.

Your key role will be to:

· Provide post-sales/implementation technical support services to customers including installation, troubleshooting, problem resolution and maintenance.

· Responding to customer questions regarding operation and malfunctions.

· Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

· Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA’s

· Escalating issues to a Senior Technician / Manager when required.

· Monitor and maintain adequate stock levels

· Develop and maintain a good rapport with the call centre

· Ensure all relevant paperwork is completed and submitted in a timely manner

· Training customers to be proficient in the use of their equipment.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

· 1+ years’ experience with MFPs/ Printers taking apart to component level

· Good written and excellent verbal communication skills across all levels

· Strong customer service skills

· Effective workload scheduling and prioritising

· Full and Valid Driving Licence

· Full Colour Vision

· Proven Electro Mechanical Skills

· Ability to support department with networking of machines to client systems

· Good time management and organising skills

· Computer literacy (Microsoft Office)

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.

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Job Types: Full-time, Permanent

Salary: £28,000.00 per year

Benefits:

• Company car

Schedule:

• Monday to Friday

Work Location: In person