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Castlefield Recruitment are currently recruiting an ICT Service Desk Analyst to join an expanding organisation in Salford. The role will be hybrid, with two days a week needed in office. It is a 12-month FTC contract with a salary point between £28,000 and £31,000.

The Role:

• Provide 1st line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users


• Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices


• Maintain and update IT asset records, keeping note of any additions and disposals


• Ensure support documentation is maintained for all fault fixes and requests


• Ensure risks are identified and managed within IT applications


• Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture


• Implement solutions to issues, and escalate these issues when required

The Person:

• High levels of personable communication and customer service


• Ability to present technology and solutions in a clear and concise manner to audiences


• Experienced in IT Sector

Job Types: Full-time, Fixed term contract

Salary: £28,000.00-£31,000.00 per year

Benefits:

• Company pension


• Flexitime


• On-site parking


• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Salford