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ICT Service Desk Analyst Full Time

at Castlefield Recruitment Manchester in Manchester (Published at 07-12-2023)

Castlefield Recruitment are currently recruiting an ICT Service Desk Analyst to join an expanding organisation in Salford. The role will be hybrid, with two days a week needed in office. It is a 12-month FTC contract with a salary point between £28,000 and £31,000.


The Role:



  • Provide 1st line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users

  • Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices

  • Maintain and update IT asset records, keeping note of any additions and disposals

  • Ensure support documentation is maintained for all fault fixes and requests

  • Ensure risks are identified and managed within IT applications

  • Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture

  • Implement solutions to issues, and escalate these issues when required


The Person:



  • High levels of personable communication and customer service

  • Ability to present technology and solutions in a clear and concise manner to audiences

  • Experienced in IT Sector


Job Types: Full-time, Fixed term contract


Salary: £28,000.00-£31,000.00 per year


Benefits:



  • Company pension

  • Flexitime

  • On-site parking

  • Work from home


Schedule:



  • Monday to Friday


Work Location: Hybrid remote in Salford



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