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Lead IT Support Engineer

About us: We are a dynamic distribution business with a desire to look after our customers. There is never a dull moment, and we are aggressively investing in developing our IT infrastructure and Support Team.

The Role: This role offers a unique opportunity for the right candidate to play a pivotal role in our transition from improvised IT solutions to a more formal and corporate IT structure.

Over the next three years, you'll be instrumental in designing and implementing systems that support our growth into a new multi-site operation.

If you're eager to make a lasting impact on our business by creating manageable, flexible, and robust IT solutions, then this is the role for you.

Reporting Structure: As a key member of our management team, you'll have a direct reporting line to the Board, enabling quick decision-making and the autonomy to build a team to support our expanding business.

The Ideal Candidate: Been there seen it and done it, stuck in ‘corporate IT’ and know what’s available, more importantly wants to implement these products/systems and skills to make a positive difference to users and the business.

Required Skills:

• We value experience and skill over certificates.


• Hands on, get things done, next job mentality is key


• Windows – desktop, apps and servers.


• Support and problem solving ability.


• Customer Service – users are not the problem.


• People Management and leadership


• Ability to Project Manage and manage workloads between Users/Support/Projects

Hours required: Monday-Friday, 9 am - 5:30 pm, with flexibility to provide out of hours and weekend hours as required (Typically: 9.30 - 3.00 pm, on a 1-6 basis).

Over the last number of years Stephenson’s, an independent family business based in Stockport has expanded from a £12 to a £24+ million turnover company. We have been supplying the catering trade with equipment since 1868.

If you are interested in to join Stephensons and help revolutionise IT - please click apply -

No agencies please

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• On-site parking

Schedule:

• 8 hour shift


• Monday to Friday


• Weekend availability

Ability to commute/relocate:

• Stockport: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 2 years (required)


• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person