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We have a fantastic opportunity for an experienced individual to join the team as an IT Infrastructure Manager!

It's an exciting time for urbanbubble, as we embark on a large scale digital transformation project. If you are someone who loves managing IT Infrastructure including core Microsoft Services, driving continuous improvement and leading a team, this may be the role for you!

What do we offer?

• Salary between £35,000 - £45,000


• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.


• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• Manage and coordinate IT infrastructure, including core Microsoft services (Azure AD, Microsoft 365), and hardware (Laptops, Mobiles, Phones).


• Procurement and deployment of IT equipment, stock management, upgrades.


• Regularly conduct IT risk assessments, identifying possible vulnerabilities in infrastructure.


• Lead response and recovery activities for IT security breaches or intrusions. Prepare post-incident reports and take steps to prevent future incidents.


• Manage IT support team, ensuring SLAs are met, providing a 2nd/3rd escalation point for technical queries.


• To act as a role model for the values and key behaviours across the organisation


• To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and performance reviews



• Foster and continually improve the IT support helpdesk, providing top-tier customer service to the business




• Ensure all IT systems and technical infrastructure are compliant with legislation and company policy, maintaining a high standard of IT security.

What we are looking for?

• Proven experience in an IT management role




• Proven experience in IT support




• Project & Change Management




• Experience support Helpdesk and developing a team




• Innovative with an ability to comprehend and work effectively on technical change.




• Great energy and resilience with ability to prosper in fast-paced environments.




• Good focus on quality of output and attention to detail

Technical skills required:

• Windows 10/11


• Windows Server 2016, 2019, 2022 (Azure)


• MacOS


• Active Directory


• Azure AD


• Azure AD DS


• SAML SSO


• Microsoft 365


• Group Policy (Including AppLocker)


• Intune


• Microsoft Defender for Endpoint


• BitLocker


• Mobile device management, security and compliance


• Android Enterprise


• Networking (TCP/IP, DNS, DHCP, VPN, VLAN, Wi-Fi)


• PowerShell


• SQL Server Administration


• SharePoint Online


• Exchange Online


• SCCM


• Teams


• Citrix


• VoIP


• DFS


• Virtualization (Hyper-V)


• Cloud backup technologies (e.g., Veeam, Acronis, N-able)


• Antivirus (e.g., Windows Defender, ESET)


• Service Desk (e.g., Halo, ServiceNow)

Desirable:

• ITIL


• CompTIA A+ / Network+


• Cisco CCNA


• Microsoft Certifications (Windows Server or Desktop)


• Project /Change Management (Prince, AGILE)

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?

Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.

urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.