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Job description

About Us

Creative Networks is an established and long-standing MSP.

Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.

Job Description

We are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK.

The role will suit someone who is currently working as a 3rd Line Engineer and has previous experience in Support for several years . The ideal candidate will have a strong Desktop Support background and be keen to grow with us.

Key Skills & Experience

The successful candidate must be able to demonstrate the following key skills and experience:

• Excellent communication skills, both verbal and written.


• Operates well unsupervised.


• Takes ownership willingly.


• Able to remain calm under pressure.


• Manages customers’ expectations effectively.


• Can explain highly complex technical issues in “layman's” terms.


• Proficient fault finder and problem solver.


• Flexible and adaptable to changing environments.


• Is logical in approach.


• Takes a long-term view.


• Is helpful, fair and demonstrates a “give and take” attitude.


• Demonstrate strong technical and personal leadership to colleagues.


• Strong customer service focus & strives to deliver service excellence.


• Solid experience of 2nd Line Support and is currently working as 3rd Line Support


• Have experience in Router and Switch Installs.


• Understanding of Networking principles.


• Understanding of VOIP Telephony.


• Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.

Main Duties and Responsibilities

• Provide 2nd /3rd Line IT Support.


• Support clients onsite.


• Monitor Network & Server Infrastructure.


• Taking phone calls on the Service Desk, handling Service portal tickets and emails.


• Respond to system failures in a timely manner.


• Create and maintain procedures for new and existing processes.


• Troubleshooting customer technical faults and driving fault resolution


• Provide Project Management & Support.


• To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.


• Identify trends in Service Desk calls and where appropriate perform root cause analysis.


• Client service management and relationship building.

In return we offer

This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.

• Attractive salary & benefits packages– we offer an attractive salary package.


• Training and development.


• Normal office hours Monday to Friday.

Job Types: Permanent, Full-time

Salary: £30,000.00-£40,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Greater Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Third Line IT: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person