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IT (ICT) Solutions Apprenticeship Full Time

at LMP Group Manchester in Manchester (Published at 07-12-2023)


Apprenticeship Position at Manchester Communication Academy




Apprenticeship Summary:



  • Hours: 37.5 hours per week, shifts to be discussed on interview.

  • Wage: £5.28 per hour.

  • Qualification: Level 3 IT Solutions Technician

  • Provider: LMP Education (Rather 3rd best apprentice provider across the UK)!

  • LMP Education (Training Provider) Remote online learning style, alongside full time job.

  • Training will be delivered in a blended format, with online learning and face to face sessions taking place in the workplace.

  • Must have achieved GCSE Maths and English to grade C/4 or above/ or equivalent.




The Apprentice IT Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.




Summary of Responsibilities
The post would suit people with the following skill set:


  • Service desk experience although not essential

  • High level of customer service and interpersonal skills

  • The ability to multitask and understand the wider needs of the academy trust

  • Experience of working to tight deadlines

  • Experience of resolving technical issues




The post would suit people with experience working in the following areas:


  • Windows server (2008/2012)

  • Active directory

  • Windows operating systems (7, 10)

  • Office 2010, 2013, 2016, 2019

  • Office 365

  • Google apps

  • AV Equipment



Typical tasks and duties:



  • Resolve assigned IT helpdesk calls

  • To work as a team

  • Assist with all channels of communication into the helpdesk (phone, email, web portal)

  • To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals

  • Provide cover for the helpdesk between the hours of 7.30am to 5pm.

  • Attend relevant meetings as required

  • Build a good rapport with all helpdesk customers

  • Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications

  • Apply diagnostic utilities to aid in troubleshooting

  • Escalate problems when required



If you have any further questions please contact owen.mackinnon@lmpeducation.org




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