Jobsxl | Total Jobs Online

Summary of the Role

The ICT Technician will be the first point of contact for IT Support incidents and problem management within the organisation and should be able to manage expectations when faced with unidentified faults. The ICT Technician should take pride in responding quickly and effectively to all support requirements and take an open approach to helping everyone get the best out of the IT Systems. As well as day-to-day support, they are also required to monitor all critical systems, such as anti-virus, web monitoring and respond to alerts generated by these systems appropriately.

The Key Responsibilities

• Act as a point of contact for internal staff providing friendly and efficient support for all IT issues


• Provide support when required and the troubleshooting of IT-related problems from software to hardware


• Administer local and cloud-based user accounts and ensure appropriate level of security is applied


• Ensure both staff and students adhere to Expanse’s ICT policies and procedures


• Manage the IT asset register and assess physical security requirements to protect against loss


• Work to the achievement of established Key Performance Indicator targets (such as Average Speed Resolution).


• Manage the rollout of new ICT equipment including unpacking, configuration and delivery.


• Dispatch faulty equipment to our suppliers for repair and track external support calls


• Make best use of all resources to support the learning and attainment of students


• Assist in the development and implementation of policy and procedures as directed by the Head of Shared Services


• To take an active role in the on-going development of the company’s ICT systems i.e., Cyber Security, Azure AD etc


• To undertake necessary training associated with the position


• Participate in regular team meetings and provide feedback


• Any other reasonable tasks as directed by the Head of Shared Services

Your Qualifications / Skills & Knowledge

• 2+ year’s IT support experience


• Outstanding organisational and time-management skills


• Excellent knowledge of Office 365 (including Admin Centre and Azure AD)


• Excellent knowledge of cyber security requirements (SOPHOS is desirable)


• Previous experience working in a helpdesk environment


• Knowledge of networking

Essential Requirements

• Proven experience as IT Technician or relevant position


• Apprenticeship or similar qualification within IT


• Excellent diagnostic and problem-solving skills and in depth understanding of diverse computer systems and networks


• Good knowledge of internet security and data privacy principles (GDPR)


• The ability to explain problems and solutions clearly to non-technical users


• The ability to prioritise, work under pressure and meet deadlines


• The ability to work alone or as part of a team


• An awareness of health and safety


• Willing to travel across all provisions/departments


• Full UK driving licence

Safeguarding of students and Duty of care

All staff, regardless of role, level of seniority and location, have a responsibility to ensure the highest levels of safeguarding and promoting the welfare of our students, and we expect all our staff and volunteers to share this commitment. We must collectively create an environment where students feel safe to learn, develop, and grow. Students should feel comfortable in their surroundings and know that they can approach any responsible adult with any problems or concerns.

All staff must be able to identify any students who are at risk of harm and know the characteristics of abuse or neglect. If you suspect or confirm harm, then it’s essential you know what actions to take.

Annual safeguarding training is offered to all staff at Expanse Learning, and it is the staff member’s responsibility to be aware of the most up to date guidance documented in the Keeping Children Safe in Education document (Department of Education). All post holders are subject to satisfactory disclosure and clearance prior to employment. This role involves engaging in regulated activity relevant to children and vulnerable adults and tit is an offence to apply for this vacancy if the applicant has been barred from engaging in regulated activity.

Notes

The job description allocates duties and responsibilities but does not direct the particular amount of time to be spent on carrying them out and no part of it may be so construed. This job description is not necessarily a comprehensive definition of the post. It will be reviewed at least once a year and may be subject to modification or amendment at any time after consultation with the holder of the post.

The duties may be varied to meet the changing demands of Expanse Learning at the reasonable discretion of the Board of Directors. This job description does not form part of the contract of employment. It describes the way the post-holder is expected and required to perform and complete the particular duties as set out in the foregoing.