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About the role:

As an IT Support Specialist, you'll be responsible for providing essential IT support to our clietns, ensuring that thir systems are running smoothly and users are able to work effectively. You'll be working from our office in Whitefield, Manchester, so daily presence is essential.

Qualifications:

• Strong communication and interpersonal skills


• Self-motivated and able to use own initiative


• First-class customer service skills


• Understanding common IT issues and knowledge of networking


• Knowledge of Networking, Office 365 , VMs, Azure, Active Directory,

Responsibilities:

• Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity


• Monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively


• Assist users with software and hardware installations, updates, and provide guidance on everyday IT use


• Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting


• Work closely with the second and third-line support teams, escalating complex issues when necessary


• Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner


• Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users

Location: Whitefield, Manchester

This is an on-site position requiring daily presence at our office in Whitefield, Manchester.

If you're a highly motivated and results-oriented IT Support Specialist with a passion for technology, we encourage you to apply.

Job Types: Full-time, Part-time, Permanent

Salary: £21,500.00-£25,000.00 per year

Expected hours: 40 per week

Benefits:

• Company pension


• On-site parking


• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• Certificate of Higher Education (preferred)

Experience:

• Technical support: 2 years (preferred)

Work Location: In person