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Job Title: ICT Desktop Support Technician

Location: Oakwood Building, Prestwich Hospital, Manchester, M25 3BL

Trust Location: Greater Manchester Mental Health NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Greater Manchester Mental Health NHS Foundation Trust is the place for you.

About the Trust

GMMH head office is based at Prestwich, Manchester and it is easily accessible via both car and public transport. There is onsite parking and additional visitor car parking (fees will apply). It has an onsite restaurant where staff are eligible for a discount. There is also a café where drinks and light snacks are available.

What you’ll be responsible for:

· Identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the ICT Desktop Support Team Lead and ICT Desktop Support Manager as necessary.

· Follow department procedures for routine IT problems, use own initiative for complex IT problems and know when to refer for highly complex/sensitive IT problems.

· Provide telephone, and on-site support service to staff within the Trust.

· Provide a point of technical escalation and technical support to the ICT Service Desk.

· Proactively assist departments in the development of their IT use in line with clinical requirements. Good customer facing skills are essential.

· Provide high quality technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault-finding techniques to identify root causes.

· To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

· Excellent communication skills- both verbal and written

· Microsoft office skills- Outlook, Word, and Excel

· Previous experience in NHS IT

· Ability to meet deadlines and work under pressure

· Basic understanding of legislation impacting upon IT in the NHS.

· Able to clearly manage priorities for self and team to meet deadlines and manage conflicting customer demands

· Knowledge and experience of Windows operating systems

· Knowledge and experience of Microsoft Office 365

This role may require you to show evidence of education to Degree level or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types: Temporary contract, Full-time

Salary: £14.53 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday

Application question(s):

• Do you have valid driving license and your own car?


• How soon can you start?


• How many years of experience you have in 2nd line ICT Support?


• Do you have experience in supporting/troubleshooting of VoIP/IP telephony?

Work Location: In person

Reference ID: 68086