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Daniel Owen are currently looking to recruit a Help Desk Administrator to work for a Facilities Maintenance company in Altrincham. This is a permanent role. The hours are 42 hours a week - Monday to Friday. The company is looking for an ambitious, self-motivated person to join an expanding help desk team for this office based role.

Roles & Responsibilities

• Answering of help desk phones and e-mails and actioning accordingly


• Following up with customers to ensure full resolution of issues


• Follow standard help desk procedures


• Identify and escalate situations requiring urgent attention

- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices

• On Call ROTA

You must have...

• Previous experience working on a Facilities Services Help Desk

- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. (Not Essential)

- Strong computer skills - Excel & Word

• Excellent communication skills


• Familiar with reactive and planned maintenance contracts and frameworks


• Oral and written communication skills


• Customer service orientation


• Problem solving


• Ability to work under pressure


• A good understanding of KPIs

My client is looking for someone to start ASAP. If you have relevant experience and are interested in the role, please send your CV or call Oliver on 07715493626