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Are you a tech-savvy individual who's passionate about all things IT? Do you have the drive to kickstart your career in a dynamic and supportive environment? If so, Lifting Gear Hire Europe has the perfect opportunity for you. As an IT Apprentice, you'll embark on a journey of learning, growth, and hands-on experience. LGH is one of the world leaders in lifting equipment hire, which gives them unrivalled access to the best products from the biggest brands, so they can give their customers the widest possible choice. You?ll be an essential part of the team as an IT Apprentice, responsible for working on an IT Helpdesk to resolve queries, installing VPNs and software, upgrade hardware, set up work stations and so much more to enhance your skills and reach your true potential! In this role, you?ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Working on an IT helpdesk, dealing with IT queries over the phone and ticketing system. Install VPNs on request and encrypt company hardware before rollout. Provide reports from the helpdesk system cataloguing the status of current open tickets / closed tickets and resolve rate. Use standard troubleshooting tools when dealing with first-line issues such as online documentation, Windows Task manager and event viewer to determine and resolve issues that come in through the ticketing system. Setup new user workstations and environments which include a full setup of monitors and peripherals. Perform basic upgrades or part replacements on machines including swapping and formatting of Hard drives, RAM installations and Power Supply Replacements. Perform software installation and configuration, Operating System installation, installation of Anti-Virus Software and VPN configuration. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary – �17,000 – �19,000 DEO Monday to Friday – either 8am to 4pm or 9am to 5pm on a rolling rota Hybrid – 3 Work 2 Home 25 Days Annual Leave + Bank Holidays, rising with service to a maximum of 30 + Bank Holidays Career development opportunities, with full training and support Professional Membership / Subscription Length of Service Awards Personal Milestone Acknowledgements Enhanced Family Leave Private healthcare Company pension scheme Desired Qualities, Skills and Knowledge: Experience gained within in an IT support / IT helpdesk role Knowledge of Microsoft operating systems with emphasis on Windows 7/10 and MS Server 2008/12/16 Experience with MS Office 365 management Basic database knowledge Customer service experience Grade 4/C in Math?s & English or Functional Skills Level 2 Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. � Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.