Jobsxl | Total Jobs Online

About the role

We have an exciting opportunity for an enthusiastic and highly motivated individual to join our Payroll team at Moorepay as a Technical Support Consultant. We are looking for someone who has previous experience in Payroll or HR - Maybe you are someone who has a keen in interest in fixing problems and providing a great customer service, interested to try something a bit different by working closely with our customers to support their Payroll & HR system related queries.

Your role will be to provide 2nd line software support to internal teams and clients with application related queries and issues, with a focus on Moorepay’s Payroll Software. This role helps improve the product by raising bugs and new functionality requirements, as well as testing new releases. You will be a subject matter expert on our applications and focused on service delivery to provide a great client experience.

This is a great opportunity for you to join a supportive, exciting, and growing business at Moorepay. We love to reward our people for their hard work - We offer a flexible benefits package, a comprehensive programme of learning and development, and a great work/life balance. If you’re looking for your next career move and would like to work for a company where you will be provided with great training, supportive management, and a strong progression path we would love to hear from you!

Key responsibilities include:

• Supporting the Payroll Teams with Payroll queries through to resolution.


• Investigating application related queries raised by internal and external customers and resolving issues in line with SLAs.


• Managing any issues / incidents through to successful resolution and completing RCA with recommendations for improvement.


• Championing the voice of the customer by raising bugs and new features


• Helping customers understand how best to use their Moorepay Software (HCM) to support their business needs.


• Updating internal and external customers on bug fixes and new features to create a great client experience.


• Understanding and providing support to clients on applications and processes.


• Working closely with the Tech, Product Development and IT teams to investigate and resolve issues.


• Providing consultation to clients to understand requirements and deliver professional service bespoke work.


• Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.


• Keeping up to date with technology trends, product enhancements, industry developments and Payroll legislation.


• Training and advising team members, colleagues, and clients by sharing technical knowledge and expertise.


• Working collaboratively with Tech Support in Kochi to complete work accurately and on time.


• Providing UAT for new releases.


• Inputting into feature design meetings with product management.


• Acting as a subject matter expert, where required, for feature design or bug fixes.

Skills & experience

• This role would be ideal for someone with experience in IT support and/or IT service desk with great customer service skills.


• You have strong IT skills and a keen interest fixing problems


• You're an analytical thinker with an innovative approach to problem solving.


• You can work to deadlines with appropriate prioritisation.


• You can take ownership of decision making when required.


• You're comfortable working with others, building effective working relationships with clients and colleagues.


• You have excellent communication skills both written and verbal.


• You embrace change as technology, products and services evolve.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.


• A comprehensive programme of learning and development.


• Competitive base salary.


• 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!


• Private medical insurance.


• Life assurance 4x salary.


• Enhanced pension with up to 8.5% employer contributions.


• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.