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Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. 3. Personal statement up to 1250 words.

Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Responsibility for setting the vision and strategy for IT Service Continuity Management in a large organisation according to industry and organisational best practice standards, ensuring processes are owned and matured


• An in-depth understanding of the evolving nature of threat vectors and risks affecting services and product support in line with overall Disaster Recovery and Digital Service Management processes and policies


• Definition of differing types of recovery strategies including documenting and agreeing site fail-over, in service resilience, data recovery and full service recovery from security/cyber attacks


• A working knowledge of enterprise level IT infrastructure and complex applications, as well as the maintenance functions required of large, complex and highly integrated systems that are monitored by multiple monitoring tools integrated with Service Management tooling


• Demonstrable experience and/or certification (e.g ITIL) in applying Service Management Framework knowledge within a large IT Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI)


• Use of significant, strategic leadership skills and the ability to communicate effectively across all operational levels of the organisation as well as with suppliers and customers, using multiple methods of communication and managing stakeholder requirements accordingly.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

This job is broadly open to the following groups:

• UK nationals


• nationals of the Republic of Ireland


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)


• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020


• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service