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Job Description

IT Support Apprentice – Bonis Hall, Prestbury

Ghosts. A swimming pool. Two mischievous kittens. At McCann Manchester, it’s fair to say we’re a little different.

Here the people make the agency, they are what makes our work so unique. We’re a creative agency spread across eight acres of countryside in Cheshire, and - the rumours are true - we also have a pub, bistro and gym all on-site. McCann Manchester is a big family - the largest integrated agency in the UK in fact.

We work with some of the UK’s most interesting brands and we’re supported by an inhouse IT team which is looking to recruit an IT Support apprentice.

This role will consist of a mix of on the job training and classroom learning with our training partners Now Skills and you’ll come out of it with a British Computing Association accredited qualification, as well as hands on experience and a salary to boot.

The Role

Working with the IT team and reporting to the Head of IT, you will be responsible for providing for the agency 1st line support, working up to 2nd line support.

This apprenticeship will give exposure to IT Service Management and hands on support of agency IT environments.

Main Duties

Understanding the Agency

• Understand McCann Manchester culture and practices.


• Understand the roles and responsibilities of other Agency departments and build effective relationships with the wider Agency.

Core Responsibilities

• Handling incoming IT Support calls, email, and messages from agency staff to raise requests and log incidents.


• Accurate call logging, providing details of issues to team members for troubleshooting and resolution.


• Where appropriate, resolving issues promptly and efficiently with the use of sound technical trouble shooting.
Escalation of tickets to the appropriate team member to ensure they are dealt with efficiently.

We are looking for

• Confidence to communicate with the team and the wider agency.


• Competency with the Office 365 Suite.


• Awareness of Mac and PC computers, software, and operating systems


• Awareness of Windows Server.


• Awareness of Adobe Creative Cloud.


• Awareness of IT Security and Data Protection.


• Knowledge of common smartphones and tablet operating systems.


• Willingness to shadow or be shadowed by other team members.


• Able to work as part of a team.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their manager from time to time.

Behaviours and competencies

We are looking to for good communicators who are approachable, aren’t afraid to roll up their sleeves and get involved and are able to approach problems logically.

You must be calm and self-assured, willing to learn and able to work with a team under the supervision of a Manager.

The McCann IT department supports around 400 users in Manchester and is a critical business function that enables McCann Worldgroup to operate at peak performance.

As a team we take pride in our work and aim to always provide high availability of company systems, a prompt and professional IT service, reliable IT knowledge, competency, and trust.