Service Desk – 1st Line Support Engineer

Salary up to £22,000

Altrincham office, work from home on late shifts and weekends

Full time 37.5 Hours per Week (Shift patterns on a rota 07:00 am – 3:00 pm, 8:00 am – 4:00 pm, 9:00 am – 5 :00 pm, 4:00 pm – 12:00 am)

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as 1st Line Support Engineer at City and County Healthcare Group every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

The Role

This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance. The role will include dealing with Basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, in addition may also support the Desktop Services team in provisioning Mobile devices and Laptop imaging.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• NEST pension scheme

• subject to terms and conditions and qualifying period

What you need

You will have a passion for IT and developing an IT support related career, alomg with the ability to absorb and retain information quickly. You will be highly self-motivated and directed with keen attention to detail. Proven analytical and problem-solving skills and the ability to effectively prioritize and execute tasks in a high-pressure environment. You will have experience working in a team-oriented, collaborative environment with exceptional customer service orientation.

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

City and County is an Equal Opportunities Employer.

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