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Salford Quays M50 3SP

Hybrid working

Permanent

Salary: up to £25,000 per annum + Fantastic Benefits

Full time 37.5hrs

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

day.

Role Overview:

• To provide a first line incident management function to all IT Service

Customers, IS Teams and Vendors contacting the IT Service Centre.

• To provide a customer focussed, single point of contact for Bupa IS customers.

What you’ll do:

• To provide first line support in line with published SLA’s for all customers


• contacting the IT Service Centre.


• To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer.


• To recommend opportunities to the Service Centre Management Team to

improve working practices and team performance.

• To pro-actively participate in all IS functional/departmental meetings giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction and undertake departmental initiatives as directed.

• To keep up to date with the Bupa organisation and business, the healthcare market place and IT industry opportunities to provide desktop solutions.


• To follow ITIL based Operational Lifecycle procedures (Incident, Problem, Change, Configuration, Asset etc.) to ensure a cost effective and efficient service to the IT Customer Service.


• To achieve appropriate security accreditation for the administration of User

accounts for all Bupa systems ensuring strict compliance with Bupa security

standards and policies

• Ensure that all requests and incidents logged with the IT Service Centre are

progressed and resolved and the Customer is updated with progress at all times.

• Act as a call co-ordinator for all External vendor queues to ensure faults and

requests are actioned.

• Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams.


• To perform administration tasks as allocated by the Service Centre Management Team.


• To support the various operational working hours (shifts) as appropriate


• Temporary Secondments to other IS Customer Service teams to enhance skill sets.

What you’ll bring:

• General awareness of Bupa’s Business and systems.


• Strong Customer Focus.


• Strong Communications skills, telephone, written and face to face.


• Good awareness of Microsoft Desktop products.


• Good awareness of Infrastructure Components (Network, NT, Exchange).


• Good organisational skills.


• ITIL qualified

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Onsite gyms or local discounts where no onsite gym available


• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.