Jobsxl | Total Jobs Online

Full Job Description

Job Title: Service Desk Engineer (1st Line)

Location: Bolton

Flexible Working: Hybrid working available after probation

Contract Type: Permanent

Salary: £23,839.20 per annum plus benefits

Want to work 1 day less per week for full pay? We’re taking part in the 4 day working week pilot.

Could you be our newest Support Technician?

About the Role

Outcomes First Group is on the lookout for a talented individual to come and join our growing team.

As our IT Desktop Engineer, you will be the first point of contact for all OFG employees who require IT support, and log interactions through the service desk ticketing system.

You will be responsible for troubleshooting and resolving 1st line issues including incidents, problems, and service requests, and provide clear and consistent communication to the end user.

This is a busy role, that will allow you to grow your IT skills in a complex organisation. You’ll need excellent customer service skills, a sense of urgency, and a problem-solving attitude.

To be successful in this role you will need:

• Excellent communication, organisational and interpersonal skills


• Ability/willingness to learn, prioritise workload and meet tight deadlines


• A basic understanding of IT hardware


• Previous experience working with ticketing systems or databases


• Strong customer service skills


• Good understanding of IT


• Strong attention to detail


• Ability and a willingness to learn and progress within IT


• Previous experience of working within an IT service desk environment is desirable, although not essential.

We’re looking for a motivated individual, who wants to provide the best support to their colleagues and get stuck in with problem-solving to develop their skills and progress in a career in IT.

About IT:

With four key functions spanning from Service Desk, Security, Infrastructure, and Projects, our IT team runs on the ethos of promoting from within and building lifelong careers. Working with our highly experienced team, joining us means exposure to a range of problems, solutions, and technologies. We work as one driven unit to ensure that our goal to help build incredible futures for all the individuals who use our services is achieved.

Apply today and our Resourcing Team will be in touch!

About the Group

Outcomes First Group exists to make sure vulnerable people get the opportunities they need, whether that involves providing them with specialist education or residential care where they can thrive. There are two organisations in our Outcomes First family: Acorn Education and Care and Options Autism. Together, we educate, care for and support young people across the UK, empowering them to be happy and make their way in the world. Why work for us?

Your well-being is very important to us, and we know that being able to choose the benefits that suit you and your family will support your well-being.

Whatever your role and wherever you’re located, you’ll love VISTA, our flexible benefits platform which lets you tailor your benefits package.

And when your circumstances change…no problem. You can flex, trade and add to your benefits package to suit your circumstances, chose from…

• Holidays starting at 25 days per annum with options to buy an additional 5 days


• Critical illness covers and life assurance options


• Company Pension with options to increase your contributions


• Private medical and dental Insurance


• 100’s of discount options valid in the UK and abroad


• Eco-Car Scheme


• “Your Wellbeing Matters"- access to a wide range of first-class mental health support services and physical health checks


• Career development opportunities


• Professional support networks and groups

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer.