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Completions Support Administrator About Landbay We are an award-winning mortgage platform, created for our customers, designing better ways to buy-to-let. Our vision is to become the ‘go-to’ funding partner in the private rental sector. At Landbay, we focus on the customer. And we bring together the best people and partners, leveraging our data, technology and market expertise – to give people what they really need. Join Landbay and you’ll be part of a growing, ambitious and supportive team, where everyone is encouraged to contribute, regardless of age or experience. Our team, our community, and the wider world matters to us, as much as the work we do. We’re building a company we love, and we hope you’ll love it too. For more information about Landbay please visit our website: https://landbay.co.uk/about-us The role Reviewing of Completions Inbox and raising tasks/distributing emails according Answering of all incoming calls on the completions line and dealing with any relevant enquiries and distributing any other calls to the relevant team Dealing with all incoming post to the Completions Team and distributing where needed Responding to basic completions enquiries that are received via phone or email from intermediaries, brokers valuers or Solicitors Dealing with various other ad hoc duties that help to assist the Completions Team to ensure a smooth day to day running. Desired/Essential Skills & Experience Essential Good communication skills. Fluency in spoken and written English is essential Good project and time management skills The ability to work in a fast-moving environment where priorities sometimes change. The ability to work under pressure to deadlines. You must be comfortable working to a brief, as a member of a team as well as on your own You must be committed and enthusiastic and flexible You must have a good working knowledge of MS Office A good sense of humour. Desired Administration experience within the mortgage industry A future leader in the making whilst working in a collegiate environment The desire to succeed through collaborative commitment whilst also not being shy to want to stand out from the crowd from time to time. A self-confident communicator, team player with attention to detail and good time management Proven track record in similar department /business stream Working with databases Location & Logistics Position is based in Victoria, central London, reporting to the Completions Admin Team Leader The Application Process If you are successful and shortlisted for the role, there will be a HR screening followed by a 2 stage interview process with team Company benefits Generous holiday entitlement Flexibility to work from home up to 3 days per week Generous pension scheme Health insurance Enhanced maternity / paternity leave Life Insurance Cycle-to-work scheme Regular Social events