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Volunteer and Events Administrator Contract: Permanent, Full Time Salary: £31,352 to £32,919 with excellent benefits Location: London, UK Hybrid Working: 1 - 2 days per week in the London office (Canary Wharf), plus extensive time on event sites from June to September. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. About WaterAid: Want to use your skills in events delivery to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as Special Events Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation. About the Team: The WaterAid Community, Events and Education team sit within the Mass Engagement department. The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and an education engagement programme. The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid's work. The Special Events team are responsible for the management and delivery of festivals partnerships, and support on a range of special events, engagement, media & supporter events and campaigns. This role is managed by the Special Events Volunteer Manager. About the Role: This is a varied role and will suit someone who thrives in a busy environment, works under their own initiative and has strong administrative and time management skills, together with the ability to work onsite at multi-day festivals as part of an events team. As our organised and efficient Volunteer and Events Administrator you will be responsible for the recruitment, selection, training and day to day management of our festival volunteer programme. You'll work with the Special Events Volunteer Manager to ensure robust systems and processes are in place to make sure our volunteers have the best experience possible. You will work closely with the wider Special Events team supporting on operational delivery, event logistics and taking a hands-on role at our events. As well as providing administrative support on fulfilling Speaker Network requests for talks and workshops. You'll also:

• Manage administration processes and work with relevant teams to ensure accurate and compliant management of data.


• Respond to volunteer queries through email and telephone.


• Contribute towards the team's communications to support volunteers including on social media.


• Support on the operational delivery, event logistics and take a hands-on role at events.

About you:

• Excellent administrative and data management skills including knowledge of and experience in CRM databases and Microsoft packages.


• Experience in managing volunteers/supporters/customers face to face and by telephone.


• Excellent written and numeracy skills with high attention to detail.


• Excellent verbal and written communication skills


• Experience of following processes as well as lateral problem solving and an attitude of continuous improvement




• A methodical approach to work with the ability to initiate, implement and complete multiple tasks to a high standard with minimum supervision.




• Enthusiasm, a positive and proactive approach to work and the ability to work under own initiative and collaboratively as part of a teams.


• Experience of working/volunteering at events


• Work well under pressure and manage conflicting priorities


• Ability to travel and work varied hours, including evening and weekends when required.

Closing date: Applications will close at 23:59 on 10th December 2023. Availability for interview is required on 13th and 14th December 2023. How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy. Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)


• Option to buy an extra 5 days annual leave


• We offer a generous pension plan with employer contribution of up to 10%


• Wide range of flexible and agile-working arrangement


• Season Ticket Loan


• Free annual eye tests


• Pay as You Give charitable giving scheme


• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave


• Sabbaticals


• Volunteer Day

Our Commitment

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voices and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.