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Senior Therapies Administrator

The Portland Hospital, Great Portland Street, London

Full time, 37.5 hours per week

Shifts between 0800 and 1800 Monday - Friday

£30484 – £32177 per annum

We have an exciting opportunity for a Senior Administrator to join our Therapies team within The Portland Hospital. You will be the first point of contact for all patients, GPs and Consultants coming through the department. This role is vital in providing a world class reception and admin service to the department.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just an admin role in our Therapies team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Greet patients at the therapy reception


• Register Patients attending therapy


• Manage all enquiries and referrals to the service


• Booking initial appointments in consultation with therapists


• Discuss funding options for appointments and support funding arrangements by forwarding relevant information to sponsors


• Arrange follow up appointments


• Work with the Business Admin team to manage patient accounts


• Check departmental charges

What you'll bring:

• Previous experience in similar role within healthcare is essential


• Excellent communication skills


• Computer literate

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Therapies Administrator you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you


• Private Healthcare Insurance for treatment at our leading hospitals


• Private pension contribution which increases with length of service


• Season Ticket Loan and Cycle to Work scheme


• Group Life Assurance from day one


• Critical illness cover


• Enhanced Maternity and Paternity pay


• Corporate staff discount for all facilities including Maternity packages at The Portland


• Comprehensive range of flexible health, protection and lifestyle benefits to suit you


• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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