applicant
Office Assistant
at The Fold London in London (Published at 04-12-2023)
About the role:
The Office Assistant reports to the Head of Customer Service & Culture and provides administrative and operational support to the Fold’s team of 60 people in our Head Office in Bermondsey, London. The Office Assistant will be personable and approachable, have a keen interest in implementing and improving work processes, have a systematic approach and can demonstrate good attention to detail. This role presents the opportunity to grow and develop to Office Management.
Your responsibilities:
Record Keeping and Documentation:
- Support the People Manager with HR administration and ensure HR processes are followed.
- Ensure processes are followed and records are accurate and kept up to date.
- Maintain IT and computer equipment inventory.
- Maintain Pass card, Keys and Alarm inventory.
Operations:
- Maintain office facilities and day to day operations to ensure the smooth running of the office.
- Front of house and first point of contact for employees, visitors, and deliveries.
- Point of contact for the team and business associates.
- Support onboarding administration.
- Manage phone & broadband service providers.
- IT Systems administration, adding and removal of users.
- Basic IT support and arranging IT services when required.
- Stock control – office supplies, purchasing and maintaining supplies.
- Involved in organising meet and learn events and coordinate the social committee.
- Demonstrate excellent problem-solving skills.
- Advocate of the Fold’s culture, values and ways of working.
- Support initiatives to recognise and reward team anniversaries and success.
- Plan and arrange team socials with the social committee.
- Help maintain health and safety procedures and risk assessments.
Essential skills:
This role will suit someone with a positive and can do attitude. Ideally you are interested in the fashion/ retail industry. You are systematic and well organised and have a keen eye for detail. As well as good communication skills, you are personable, approachable and helpful. Prior work experience in retail/ hospitality or office administration will be helpful but not required.
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Show good written and spoken communication skills, with ability to communicate to all levels.
Demonstrate excellent planning and organisational skills; with the ability to work under pressure, to manage multiple projects.
Proficient with spreadsheets and excel.
Experience using office management software such as G-suite and MS Office.
Knowledge of basic IT, able to help support troubleshoot IT issues.
Interest in learning and developing skills in Office Management.
Good time management.
Analytical abilities and aptitude in problem-solving, team player, and have supportive attitude to the team.
Have and contribute to a strong sense of positive working culture and creative environment.
Desire to work in a fast-paced, entrepreneurial environment including a can-do roll-up-sleeves attitude to enjoy and have fun with daily change and challenges.
Be capable of decision making and able to use initiative.
Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a pro-active attitude to work as part of The Fold team.
Benefits of working with The Fold:
- 25 days holidays in addition to the usual bank holidays.
- Buy additional holidays.
- Employee Assistance Programme.
- A yearly Fold gift voucher.
- A friends and family discount policy with 50% off full retail price.
- Bike to work scheme, save on the cost of bikes and equipment.
- Pension scheme.
- Summer Friday hours.
- Inspiring Q&A talks with leading professionals.
- Monthly team socials.
- You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers.
Our Culture:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:
- Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
- Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.
To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.
