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Summary

Our International business is now being invested in and the results are starting to show as we outgrow competitors. M&S has a significant International presence: 433 wholly owned, jointly owned or franchised stores in 56 territories across Europe, Asia and Middle East and have online sites in over 70 markets. We have a team in place who share some impressive International experience and have created a clear strategy which will deliver ambitious goals. We have the benefits of being a smaller team, we’ve removed unnecessary rules and we want entrepreneurial thinking. There is a lot to do and we’d like your expertise. This is why we continue to hire driven individuals who bring the right DNA, positive attitude and analytical expertise to M&S.

All the details

What's in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% Colleague discount on most things from furniture, fashion and food.


• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.


• Competitive holiday entitlement with the potential to buy extra holiday days!


• Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes


• Charity Volunteer Day – A paid day away from work to support your chosen charity.


• A very generous Defined Contribution Pension Scheme and Life Assurance


• Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes

What you'll do

To support the Online Trading Managers across D2C and Marketplaces to deliver growth across our International business through world class campaign and promotional execution, data analysis and competitive intelligence with the support of our offshore trading function in India.

Direct to Consumer (D2C):

• Support our Online Trading Managers with trading of markets, with a focus on driving performance in key markets.


• Brief sitewide promotions and initiatives and follow through to completion with offshore and campaigns team.


• Maintain site performance standards and reporting across all operating models, regions and business units.


• Review trading performance across all markets and highlight opportunities to Trading Managers.


• Adhoc analysis and deep dives on weekly/monthly trade and BU performance.


• Set-up and management of weekly and monthly trade packs


• Coordinate agreed changes to shipping propositions, prices, range and demand with relevant teams.


• Assist with analysis of key events and promotions and overall performance.


• Regular site walks / checks of D2C sites and flagging up issues.


• Drive improvements in Net Promoter Score (NPS) and customer satisfaction through customer feedback.

Marketplaces:

• Support the Marketplace Manager with weekly reporting, compiling data from different sources.


• Ensure products are live and presented correctly across all Marketplaces, working with Operations team to correct any issues.


• Support seasonal retagging process for Marketplace partners.


• Support actioning of promotions and markdown on Marketplace sites.

Who you are

• Previous experience in an ecommerce role.


• Prioritisation, managing to deadlines and attention to detail.


• Knowledge of international e-commerce practices.


• Experience manipulating, analysing and reporting information, ideally with experience of web analytics.


• Competitor and commercial awareness.


• Experience of working with 3rd parties and with stakeholders across an organisation.


• Background in working with offshore operations desirable.


• Experience of using Salesforce commerce cloud is desirable.

Everyone's welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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