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The post holder will work with the clerical and consultant team to ensure the delivery of a seamless service for patients referred to the department for their care.

Key duties include providing an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the hospital administration system, processing patient referrals and results, dealing directly with enquiries in person and on the telephone from patients and GP’s, liaising with other directorates, and general administrative and secretarial duties.

• Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.


• Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.


• Prepare acknowledgement letters and draft responses as required.


• Undertake any other duties commensurate to the grade required to ensure the smooth and efficient running of the office.


• Receive and collate reports of investigations such as blood tests, x-rays and further medical opinions and ensure that all necessary reports are assembled before the next clinical appointment of patient.


• Maintain and utilise department and Trust information systems and databases and ensure the accuracy of information.


• Manage and answer all telephone calls related to the service in a courteous and tactful manner to ensure that patients and visitors are communicated with effectively, patient focus is maintained and problems are dealt with promptly and efficiently.


• Provide information and advice to patients and relatives about service administration and appointments.


• Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

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Organisational Values:
Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.


The post holder will:
1. Put patients first
2. Take pride in what they do
3. Respect others
4. Strive to be the best
5. Act with integrity

Ourvalues and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

• Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.


• Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.


• Prepare acknowledgement letters and draft responses as required.


• Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.


• Maintain and update diaries of medical staff and arrange meetings and venues when appropriate.