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To provide an effective and efficient administrative and clerical service to the service/team. S/he will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning the service to service users.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.

These roles are offered on bank and are on a where and when required basis. These roles are not offered as permanent contracts.

Patient Care

• To ensure that all incoming post is date-stamped and distributed to the appropriate persons and that out-going mail is sorted according to internal, external departments and relevant agencies.


• To receive all incoming calls to the service/team and deal appropriately in a courteous and helpful manner.


• To deal with a range of queries from the public and other agencies in a polite and helpful manner, also by telephone and face to face encounters, seeking advice and guidance from Team Administration Lead.


• To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.


• To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.

Personal Development

• To undertake professional and personal development as agreed with line manager and participate in regular supervision and appraisal.


• To attend appropriate IT and administrative training courses.


• To attend staff, administration and team meetings.


• Adopt and implement agreed service developments in line with the Directorate and Trust objectives


• Responsible for own personal development

Performance and Quality

• To update patient demographic information

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Please see the attached detailed job description and person specification for additional information.