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Job Summary:

JOB DESCRIPTION – Technology Office Coordinator

Location: East London (onsite)

Division: Ticketmaster UK, Enterprise Support

Line Manager: Director Technology Services

Contract Terms: Permanent 40 Hours Per Week

THE TEAM

The Technology Support team which is part of the Global Support & Operations organisation, is a customer focused service delivery team providing technical support and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction we are driven to provide safe, secure and reliable solutions and services that enables fans to enjoy the experience of live events.

THE JOB

The Technology Support Administrator role works within the Enterprise Support team, focusing on providing some core consolidated technology services, such as hardware and software management, reporting, project management, goal tracking, logistics, resource & event planning, and some financial analysis. Overall, the goal is to help the organization with centralising, standardising, and improving processes with an operational CRM emphasis as well as supporting the Technology Support teams on a day-to-day basis.

WHAT YOU WILL BE DOING

• Prioritise and drive initiatives based on corporate and organisational objectives.


• Help deliver information, and come up with standardised reporting and dashboards, to allow for data-driven decision making.


• Manage logistics including hardware and product deliveries and collection.


• Assist with business/process recommendations based on data analysis.


• Work with both UK/IE teams to provide forecasting and recommendations on asset and resource availability while also ensuring the relevant business segments are re-charged.


• Liaise across multiple internal teams such as key event stakeholders and external clients.


• Manage telecommunication providers including data usage and associated services including Starlink and SIM card management.


• Track and manage hardware repairs ensuring re-charges are managed and recovered where appropriate.


• Manage and track software licencing and usage within the Enterprise Support team.


• Gathering and tracking event data and providing analytical reporting based on business requests.


• Preparing and configuring event specific hardware


• Provide occasional onsite assistance at events, during busy periods.


• Assisting with the day to day running of the IT workshop and office space

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Good level of knowledge in Microsoft Office and other database or reporting tools.


• Must have excellent organisational and planning skills


• Knowledge of CRM software preferably Salesforce


• Experience in usage and interpretation of data and be able to explain the nuances to business users in a clear and concise manner


• Ability to identify problems, find a solution and implement change.


• Ability to write reports in a meaningful and concise manner.


• Preferably experienced within the Ticketing/events industry.


• Excellent communication skills


• Clean Full UK Driving Licence required.

YOU (BEHAVIOURAL SKILLS)

• Working as part of a wider global team you must be able to collaborate and participate openly and honestly with your co-workers and colleagues around the globe building trust and sharing information


• You must feel free to express yourself while respecting and listening to those around you that have differing opinions and viewpoints, remaining open to other people’s opinions and mindful of how your actions could affect others


• You must be considerate of other people’s workload and responsibilities and be flexible and adaptable to help those who may need assistance and support


• Taking responsibility of your actions and owning your decisions is key to your personal growth and development, you should be confident in the decisions you make but also recognise when those decisions are not necessarily the right ones and feel free to change your mind and learn from your mistakes

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Onsite