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JOB DESCRIPTIONJob Title:

Medical Receptionist

Location:

Weaver Vale Practice

Responsible to:

Practice Manager

Accountable to:

GP Partners

Responsible For Supervising:

n/a

Organisation Chart:

Job Summary:

Ø To provide general secretarial support to the practice manager, doctors and health professionals involving word processing and audio typing skills with general clerical work over.

Ø To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Ø Receive, assist and direct patients in accessing the appropriate service or healthcare in a professional in a courteous, efficient and effective way.

Ø Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Reception Duties

· To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

· To assist the practice manager with all clerical and administrative duties.

· To make appointments, bookings and admissions as required in relation to referrals.

· To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.

· To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

· To retrieve medical records and assist the completion of medical/insurance records.

· To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

· To maintain the computer clinic system in an accurate and secure manner, including keeping referral templates up to date.

· To receive and dispatch mail and maintain a pending system.

· Advise patients of relevant charges for private services, accept payment and issue receipts for same.

· Respond to all general enquiries and requests for assistance from patients and other visitors.

· Maintain generic email box and appropriately sign post to correct recipient

· Receive and make calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.

Record keeping and administration

· Maintain skills in using patient appointment system.

Ensure that correct systems are in place for data capture for enhanced services including data searches

Job Types: Permanent, Full-time

Salary: From £20,319.00 per year

Benefits:

• Company pension

Schedule:

• Day shift


• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Medical Secretary: 1 year (preferred)

Work Location: In person