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Job Purpose: To be responsible for the day to day provision of comprehensive administrative support to the directorate/clinical services and associated health professionals; the post holder will actively participate and contribute to the development of the service; Supervision of all administrative/secretarial staff within defined parameters. Responsible for ensuring the delivery of high quality, patient centred administration services. To work using own initiative, without direct supervision, with support/advice available from line manager if required To deal with complaints/queries to the service with tact and sensitivity and be first point of contact Ensure effective communication mechanisms and procedures are in place to meet the needs of services and their patients Deputise for Area Administrative Team Leader as appropriate Duties and Responsibilities: To supervise the admin/secretarial staff on a day to day basis in accordance with Trust policies. To prioritise the admin/secretarial workload and delegate work appropriately ensuring that time scales are met.

To ensure that each services/venue is appropriately staffed on a day-to day basis. Roistering of staff to ensure adequate skill mix To liaise with multi agencies teams and stakeholders regarding administration issues. Assist the Area Admin Team Leaders in implementing Trust policy as relating to attendance, including sickness, absence, annual leave and study leave. To undertake return to work interviews and refer to Occupation health as required Assist the Area Admin Team Leaders in implementing Trust policy as relating to capability and discipline , including participation in staff development plans , informal conduct agreements Assist the Area Admin Team Leaders with recruitment and selection, including reviewing of applications and interviews To undertake personal development reviews and support staff where training issues have been identified, Ensure staff compliance with all statutory and mandatory training To be responsible for signing the time sheets for temporary/agency /bank staff To act as communication link between Area Admin Team Leader and staff and to make management aware of any on-going service issues and identify any potential problems To support the Area Admin team leader with any administration projects, including the development, implementation and reviewing of new systems; capacity and demand planning To hold monthly meetings with staff groups to cascade team brief information and to ensure that all new policy and procedural information is understood and implemented throughout the departments.

.To undertake staff 1:1s. To deputise for Admin Team leader at meetings as appropriate Ability to deal with sensitive and distressing information; To be responsible for the collection of activity and waiting time figures on behalf of Trust To act as Super user for electronic patient booking systems. To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system To ensure compliance with fire precaution/fire safety arrangements including weekly completion of checks required under Fire Register for premises; To carry out work place assessments to meet Health and Safety standards as required To ensure that security arrangements at Trust premises are adhered to. To ensure that staff report any faults, or building defects to the Facilities management Helpdesk To ensure that the asset register for facilities management is updated and maintained Responsible for ensuring the timely submission of requisitions and year end statistics.

Act as authorised signature for petty cash, postage stamps ensuring all standard financial instructions are adhered to. To ensure that inductions are carried out for all new members of staff and service users who may work within the post holders services i.e. that includes fire procedures, facilities of the building and general rules and procedures within that location have been completed. To adhere to Bridgewater policies and propose changes to working practices for own area; As a last resort, due to shortfall/absence in administrative support, to give administrative assistance at site locations as required to ensure business continuity To undertake delegated duties commensurate with the banding;