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First Choice Homes Oldham (FCHO) aims to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham. We are committed to boosting the Oldham economy and providing excellent benefits for our employees.

A future-focused and progressive not-for-profit housing association, we want to make Oldham a place where people are proud to live and work. To deliver our promises to our customers we are looking for a highly motivated, customer-focussed individual to appoint to the following key position:

Property Care Business Administration Apprentice (level 3)

Fixed term [21 months]

Salary: national minimum wage

This is a new Business Administration Apprenticeship role that has been created to support delivery of all the “responsive” repair workstreams, this will be a dedicated role to focus on core administration activity amongst other duties.

You will be responsible for generic clerical, secretarial and administrative support within FCHO Repairs Teams. The successful candidate will support sub-contractor management, complaint management and ensure completion of works orders in a timely and appropriate manner, ensuring continuous updates of orders are recorded in all systems so that progress can be monitored. You will also undertake and organise effective filing, administrative and IT support within the repairs teams.


The ideal candidate will have:
Organisational skills.
Effective communication skills, both written and verbal.
Experience of working within a fast paced, customer focused environment.
Experience of working to deadlines and prioritising workloads when reacting to demands.
IT skills (databases and Microsoft applications).
Ability to build professional relationships both within First Choice Homes Oldham and other key stakeholders and partners.
Ability to use initiative and take ownership for own work and actions.


In return you can expect a range of benefits including:
37 hour working week
Attractive pension scheme - six per cent employer contribution
Free healthcare options - health cash plan for you and your dependents, including Employee Assistance
Holiday entitlement of 30 days and 8 public holidays, plus 1 shut down day determined by the company
Enhanced maternity, paternity and adoption leave
Enhanced occupational sick pay
Hybrid working
Discounted gym membership
Vouchers or cashback on holidays, shopping or days out
Death in Service Benefit
On-site café at our Head office.

If you have a passion and commitment for delivering excellent services with leadership and enthusiasm to deliver the best experience to our customers we encourage you to apply.

We positively encourage applications from disabled people, women, young people, Veterans and serving British regular or reserve Armed Forces Personnel, the LGBT community and the BME community.

Details of the application process are available on our website at www.fcho.co.uk following the link “Working with FCHO”