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Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

Our values

We are a service provider and our people are our business. The human touch and relationship management really matter to us. We have created a culture to help ensure our people are happy in their roles, and which encourages innovation, curiosity and ambition.

We are committed to understanding and responding to the motivators of our people, be that autonomy, continuous development, recognition, a competitive reward package or work-life balance. This translates into motivated teams, who enable us to forge strong, long-term relationships with our clients to best serve their unique needs.

We are looking for an experienced Audio Secretary to provide secretarial and administrative support to our Loss Adjusters in the handling of a mixed portfolio of Insurance Claims

You'll be part of our friendly Loss Adjusting support team, based in central Manchester. This is a great opportunity to grow within a varied and busy role.

Duties and Responsibilities:

• To provide secretarial support to our Loss Adjusters and Surveyors for all aspects of typing, amending and issuing of documentation and including submission for approval


• Create and save all correspondence, maintaining electronic files to ensure claims are up to date during the lifecycle of the claim


• Record and update all information pertaining to the claim, ensuring data accuracy in the processing of all claims


• Ensure first contact, initial appointment and follow up visits are arranged as required and within Service Level Agreements; if contact is non-responsive chase on behalf of the Adjuster to proactively manage Loss Adjuster's diary


• Assist with incoming call queries, provide relevant basic assistance, update the adjuster and escalate more complex/technical queries for the adjuster to answer


• Diarise reviews and manage daily tasks to assist the adjuster in meeting all service standards in accordance with Insurer requirements


• Checking policy cover is in place and providing advice to the policyholder on the claim process and loss mitigation


• Appointing emergency repairers / damage management specialists to attend site


• Work as part of a team, to support others when necessary and, provide cover if required to foster a team working environment

About you:

Our ideal candidate will have an intermediate to advanced secretarial skills, ideally gained through working in the loss adjusting or insurance sector although experience gained in the surveying or legal sectors would also be welcomed.

Additionally, you will have/will be:

• Demonstrable experience in a similar role and the ability to work on your own initiative and prioritise your workload


• Accurate keyboard skills with at least 55-60 WPM typing speed


• Ability to work on own initiative


• Ability to demonstrate attention to detail


• Ability to work as an individual and as part of a team


• Excellent customer service and communication skills


• A positive attitude and a proactive approach to solving problems


• Able to co-ordinate a variety of actions concurrently


• Ability to work to given targets

In return we’ll offer:

• Competitive base salary dependent on level of experience & qualifications


• Company Contributory Pension


• 25 days holiday + bank holidays with buy back/purchase options


• Life Assurance benefit


• Extensive Employee Assistance Programme


• Various discounts on lifestyle benefits via our ‘Advo Perks’ scheme

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application.

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.