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Digital Desktop Support Engineer Agency Reference Number: J76087

Venn Group is currently working with an NHS organisation, based in outer London, who are recruiting for a Desktop Support Engineer to join their team. The post holder will provide second line desktop support in maintaining and expanding the IT service for the Trust.

Rate: £180 per day Umbrella Location: London – Onsite 5 days per week

IR35 Status: Inside

Duration: 3 months, initially

Job Responsibilities:

• To provide high quality 2nd line technical support to all users connected to the IT environment


• To fix hardware and software faults or recommend appropriate solutions


• To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware


• To identify, recommend and implement changes to IT systems


• To build, deploy and repair all devices such as PCs /Laptops/ printers/ scanners/ mobile devices etc


• To provide face to face desktop support

The ideal candidate will have:

• Demonstrable experience of working in a technical support environment at 1st and 2nd line level


• LAN/WAN technologies


• Network services DNS, DHCP


• ServiceNow


• All Microsoft Office versions 2010 onwards & MS Teams


• All Microsoft Desktop OS – Windows 7 onwards


• All Microsoft Server OS - 2012 onwards


• Apple MAC OS and iOS versions


• SCCM, Intune, Airwatch, MaaS360


• Bitlocker, Sophos, ATP, VPN, Citrix


• Active Directory including group policy

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.