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Our client is a leading technical consultancy who require a support engineer. Duties involve Carrying out hardware, network and system support to 2nd and 3rd line To support a variety of communication focused solutions Prioritisation and escalation of incidents and problems within defined an ITIL framework Working with/for Service Delivery Managers as part of a team to support a diverse mix of clients Integration with design and development engineers to ensure that problems are escalated and resolved within Service Level Agreements. Ideal Candidates will have: Experience in an engineering support/production role Experience in a customer facing role. Experience of Communication Systems Engineering Networking and hardware support experience including experience of Linux & Windows Server, IP based communications protocols and networks, telecommunications equipment. Ability to diagnose and resolve communication systems and equipments to 3rd line. Desirable Understanding of RF and LF communication techniques Understanding of C++ and/or VHDL Ability to carry out PCB diagnostics Commercially aware with the ability to identify opportunities whilst supporting clients