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Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires someone who is a flexible, empathetic, bridge-builder.

Utilize is passionate about technology and has a clear and concise vision – to become the largest and most influential technology partner for small to medium sized businesses in the South East. We are on key vendor Partner Advisory Councils and have a direct influence over key technology trends, regularly attending councils and conferences across the globe (Microsoft, HPE, VMWare, Sophos, Sage, SonicWALL and Gamma to name a few).

If you are passionate about people and technology and are keen to be challenged, please read on.

The role:

• Implementation and delivery of installation projects to contracted and non-contracted customers (minor)


• Recommendations of relevant new technical procedures to Technology Solutions Manager


• Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports)


• Technical escalation point of contact for more junior engineers and support staff


• Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in)


• Delivery of network support services to contracted and non-contracted customers (where required)


• Ensuring all SLA obligations are met in delivery of above services (where required)

To be successful you will:

• Excellent communication and customer service skills, both oral and written


• Ability to manage and prioritise own time and work to tight service metrics


• Work as part of multi-disciplined teams and collaborate effectively


• Excellent multi-tasking and organisation skills


• Degree in Computer Science or similar IT related qualifications


• CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA)


• All round “good” knowledge of portfolio services and products


• Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration


• Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions


• Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud


• Ability to engage with more technical engineers convincingly


• Regular demonstration of keeping up to date with current and future technologies

The opportunity:

• To be part of a successful business dedicated to delivering a first-class experience to our clients and employees


• To become a valued member of a friendly supportive and dynamic team


• Fantastic career progression and training


• Multiple “team outings” a year


• Dedicated 10 personal development days per annum


• Allocated 2 Community days per annum to give back to the local community


• Private healthcare package, from the start of your employment


• Death in Service benefits, from the start of your employment


• Competitive remuneration package