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IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills with a willingness to learn new skills is required for a busy service desk with a well-established company based in Welwyn Garden City, Hertfordshire.


SALARY: Dependent on Experience + Benefits


BENEFITS: Company performance related bonus scheme, 20 days annual leave rising to 25 days after 2 years company service (plus bank hols) and inclusion in the companies Group Life Insurance after the first year.


LOCATION: Welwyn Garden City, Hertfordshire


JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills.

Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have experience in dealing with customers and have the ability to manage a wide range of technical problems in a logical manner, in what can be a challenging and demanding environment. Training will be provided where necessary.

As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will join a busy service desk with a company that is a respected, established and growing, that develops, sells, and supports its own Social Housing Software along with a number of other complimentary third party applications throughout the entire UK. Having been in business for more than 35 years, the organisation is committed to providing a first class service to customers through employee development and progression.

Through their Enhanced Support Service, the organisation also offers a complete outsourced IT solution covering all aspects of system support and administration. This provides staff with a fantastic opportunity to gain knowledge in all aspects of IT and offers a great deal of variety in a support role.

As a successful candidate you will gain experience in areas such as:

Supporting a highly successful Integrated Housing Management Software

Routers, Firewalls and Virtual Private Networks

Windows and Linux Server Administration

Virtualisation and Cloud Technologies

CANDIDATE REQUIREMENTS

As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have the following skills, attributes and technical experience:

Essential

Dynamic and energetic personality

High level of computer literacy

Excellent communication skills

Ability to work under pressure

Desirable

MS-Windows Operating Systems

Linux Operating Systems

Understanding of networking and TCP/IP

Exchange or other email systems

Exposure to Financial/Accounting Systems

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.


JOB REF: AWDO-P11290

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