applicants
IT Support Engineer
at Air Charter Service London in London (Published at 23-11-2023)
Company Description
If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.
Established in 1990, ACS now has over 30 offices across the globe providing charters across our Private, Commercial Jets & Cargo aircrafts.
Job Description
The successful candidate will play an integral part in the day to day running of the business and continued growth. We are looking for an IT Support Engineer to join our team and continue to achieve great things.
- Provide telephone and email support for internal users
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
- Backup administration
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in meetings / system demonstrations
- Remote support for clients regardless of location
Qualifications
This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
- Minimum of 2 years’ experience
- Professional manner with excellent communication skills
- ITIL V4 Experience
- Experienced in installing, supporting and troubleshooting :
- Windows 10,
- Active Directory,
- Microsoft 365
- Azure
- Networking (DNS, DHCP, TCP/IP),
- VMware/Hyper-V
- Remote Access tools
- Remote Access tools, Mobile device configuration (iPhone / iPad)
- Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
- Able to plan own time effectively
Additional Information
- Free onsite gym
- Free breakfast and lunches in our onsite canteen "The Hangar"
- 22 days holiday (increasing to 25 after 1 years service & with length of service)
- Continued professional development
- Private healthcare and pension
- Cycle to work scheme
- 2x "giving back" charitable days
- Employee Assistance Programme
