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IT Support Engineer
at Trapeze Group Limited London in London (Published at 23-11-2023)
Job Summary:
Provide responsible advice on upgrades and enhancements and ensure requestors are aware of any risks/issues with installations or proposals undertaken by Trapeze.
Location between Slough and Loughton mandatory (West of the M25 circle)
Job Description:
Trapeze Group UK Ltd is a leading software supplier to the public transport and spirt productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, TheTrainline.com and Stanstead Airport.
As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development.
We are currently recruiting for a permanent, full time (37.5 hours per week), IT Support Engineer to join the team. Reporting to the IT Team Manger, the successful candidates main responsibilities will be to:
Customers
Provide high levels of technical support
Customer focus
Software installation and configuration
Receive and process incoming support calls through to completion
Rework levels (First Time Fix)
To meet/exceed SLA standards
Team assessment of working practices
Improvements following post implementation reviews
SLA targets being met/exceeded
Business
Maintenance of TGUK internal and hosted Infrastructure including End User Technology, Telephony, Network, Servers – both physical and virtual, Laptops, Printers, Software, Telephone systems and Communications
Participate in on-call rota
Security of Infrastructure from intrusion and Malware threats
Adoption of Operations Management methodologies
Adherence to ITIL processes
System uptime not less than 99%
System downtime to take place as per contractual requirements, which may include outside of working hours.
Meet/exceed minimum target levels as set at performance review
Knowledge of estate
Accurate asset maintenance/Warranty renewal data
Proactive monitoring of estate
Staff
Provide high levels of support, advice and guidance.
Adhere to departmental processes
Service supplied within SLA, resulting in increased user satisfaction
Levels of capability required for entry to role:
Educated to HND level (preferably computing) or similar experience in a corporate environment
At least 2 year’s ‘hands-on’ experience in a corporate environment
Good customer facing skills
Good technical knowledge and practical usage across the following:
- ITIL Foundation (Essential)
- Desk-side support (Essential)
- Windows OS (Essential)
- MAC OS (Essential)
- MS Office 365 (Essential)
- MS Active Directory (2008, 2012) (Essential)
- Azure Infrastructure Mngt (Essential)
- VMWare ESX / Hyper-V (Desirable)
- MS SCCM & MDOP (Desirable)
- Networking (including Firewalls, VLANS, Routing, TCP/IP) (Desirable)
- CISCO IOS Knowledge (Desirable)
- Linux OS (Desirable)
Ability to rectify incidents and perform routine proactive maintenance even under difficult or high pressure circumstances
Commercial experience of supporting all Windows platforms, including Server & Desktop O/S
Self motivated with excellent time management
Why Trapeze Group UK?
I return we offer a competitive salary and benefits including
- Bike to work scheme
- Excellent pension scheme offering 5% contribution
- Health care cash back plan
- 4x salary life assurance
- Income protection plan
- Regular munch and mingles
And a fantastic opportunity to join a market leading Software Company.
Worker Type:
Number of Openings Available:
And a fantastic opportunity to join a market leading Software Company.
