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Level 3 Information Communication Technician

Company – Dolphin IT Solutions

Full Address – Austen House, Station View, Guildford, Surrey, GU1 4AR

37.5 Hours Per Week

£14,000-£18,000 Per Annum

Please contact Jack.Taylor@estio.co.uk or call 0113 3500 333

About the company:

Dolphin IT Solutions is a Microsoft platform focussed development and consultancy business based in Guildford, Surrey. We currently have a small team of developers and consultants and do all our development in house. We are a full IT project lifecycle delivery company who puts quality of service to clients at the top of our priorities.

Due to a strong period of new sales and client engagement we are re-investing in the business development growth and as part of that investment we need to increase the number support technicians.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Dolphin IT Solutions, a Digital Consultancy based in Guildford.

Job Description:

We win a great deal of our business through repeat work from referrals. As such our strategy is to put the client’s needs and expectations of service at the forefront of everything we do. This role will be a client facing role, providing first level support for tickets that are logged through our helpdesk, the scope of which can vary greatly.

Your duties and responsibilities in this role will consist of:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritise and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Good personable skills and an excellent communicator.
• Understanding of the Microsoft Office applications.
• Willingness to progress your own skills as well as learn new ones.
• Ability to write plans and procedures.
• Desire to self-train and work on an additional training would be a positive trait for this role.

Personal qualities:

• Good timekeeper and able to prioritise tasks efficiently.
• Good team player and able to work well unsupervised.
• A strong focus on quality assurance.
• Flexible and adaptable to change.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.