applicants
IT Support Engineer
at Pearson Whiffin Recruitment London in London (Published at 23-11-2023)
Based in NW London, they are looking to recruit a shift-based IT Support Engineer to join their Operations Services team to look after and manage the in house systems & data processing.
The Engineer will be required to work with the other engineers on rotating early – late shifts and be involved with the following activities:
- Ensuring inbound and outbound customer files are processed / generated and successfully transmitted
- Roll out of new products, applications and configurations in conjunction with Customer Product Managers
- Creation and actioning of test plans to ensure system integrity & stability
- Completion of all associated administrative duties such as RFC, incident logs, work instructions and quality documentation
- Raising, analysing and actioning incidents within an ITIL framework
The site operates on an early/late shift basis 5 days a week, and therefore Production system availability is paramount. The successful candidate must be able to work to tight timeframes in a pressurised environment, have a quick & analytical mindset and be able to apply fixes to ensure system downtime is minimised.
Engineer Position Overview
- Day-to-day reconciliation of inbound / outbound files
- Creation / amendment / retirement of customer products
- Installation, configuration and test of in-house developed applications and services
- Completion of fully auditable logs and paperwork trails for all activities
- Escalation of incidents to appropriate departments when required
- Configuration of manufacturing equipment
- Recording and effective management of Production IT incidents / problems / faults
- Perform unit, system and user acceptance tests on the in house systems
IT Support Engineer Position Requirements
- Formal IT qualification or higher education essential
- Experience with IT help desk advantageous
- In-depth Windows OS understanding
- Experience of working with custom-developed applications
- ITIL qualification
- Basic EMV knowledge is preferred
IT Support Engineer Position Remuneration
- Salary DOE
- 25 days' holiday
- Training provided
