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Introduction

Nightingale Hammerson is a leading specialist in the care of older people, supporting specifically Jewish residents. We have two care homes - Nightingale House in Clapham and Hammerson House in East Finchley.

As the IT Assistant at Nightingale Hammerson, you play a vital role in delivering top-notch support services to our networked staff and Residents in our Care Homes.

This position primarily involves 1st line support, where you'll address issues through in-person, phone, or remote assistance. Your role is diverse, requiring a team-oriented approach, excellent time management, and strong prioritization skills to provide solutions for all stakeholders.

What will your typical day involve? In this role, you'll play a pivotal role in ensuring a seamless IT environment. Your responsibilities include responding promptly and professionally to support requests from end-users through various channels. You'll be instrumental in troubleshooting and resolving user access issues, software conflicts, and other IT-related challenges. Collaborating closely with the IT Team, you'll ensure that technical problems are efficiently escalated to the right support partners. Additionally, you'll be responsible for the installation, configuration, and maintenance of computer systems, software, telephones, and peripherals. In the realm of infrastructure projects, you'll play a vital role in hardware upgrades, software installations, and network deployments. Maintaining meticulous inventory records of hardware, software, and licenses will be a key part of your responsibilities. You'll also contribute to the development and upkeep of essential IT documentation, including user manuals and standard operating procedures.

Collaborating across both sites with the IT officer, you'll collectively provide top-tier IT support. Beyond these tasks, you'll be ready to take on any other duties assigned by the Head of IT, and due to the unique demands of the Care Home industry, you may occasionally need to adjust your schedule to accommodate the evolving needs of Nightingale Hammerson Homes.

Who are we looking for? To excel in this role, you should have completed a recognised IT apprenticeship or its equivalent. Additionally, proficiency in English communication, both verbally and in writing, is essential. Your experience should encompass competence with call logging systems and remote support tools, demonstrating a proven track record in providing technical support. You should have hands-on experience in configuring, installing, and troubleshooting Windows laptops and mobile phones. Prior involvement in the IT sector and experience in 1st line support roles or similar positions are highly valued. Your dedication to delivering excellent customer service will be a cornerstone of your role. You should possess strong familiarity with Microsoft products and operating systems, along with an understanding of PC hardware. Knowledge of server environments and Active Directory is also important. Your proficiency in diagnosing and resolving Level 1 & 2 IT issues, including network-related challenges, will set you apart. Moreover, your ability to efficiently coordinate responses to system issues and ensure incidents are seen through to resolution is crucial. You will be expected to make sound decisions with a pragmatic approach. An outgoing and friendly demeanor with a positive attitude is important for fostering a collaborative work environment. Your personal resilience and ability to handle challenging situations with calm and collaborative problem-solving will be a valuable asset. An adaptable and flexible approach to your work, keen attention to detail, and an unwavering commitment to accuracy are all highly valued. You should be self-motivated, with strong organisational and prioritisation skills, consistently meeting deadlines.

What is in it for you?

• A friendly, supportive, team working environment


• Highly competitive rates of pay


• Training & development opportunities


• 25 days (plus bank holidays) annual leave, increasing over time


• Subsidised staff restaurant


• Free uniform


• Refer a friend bonus scheme. Subject to T&Cs


• Pension scheme


• Access to on-site gym (Nightingale House)

For more information on our benefits, please click here.

Hours

Full Time – 37.5 hours a week working across both London sites

Salary

£ 23,000 per annum

Apply Now

If you meet the above requirements, we’d love to hear from you!

It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.

Values: Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.

Please do not apply if you require sponsorship.

Diversity

We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.